Frequently Asked Questions
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What is Ventago?
Ventago is a membership platform that connects members with participating businesses offering exclusive discounts, special offers and member benefits across the UK.
How does Ventago work?
Join Ventago, access your membership card and browse offers from participating businesses. When you find an offer you want to use, follow the offer instructions and present your valid Ventago card where required.
Where can I use Ventago?
You can use Ventago at participating businesses listed on the Ventago platform. Available locations, discounts and benefits may change from time to time.
What types of businesses are available on Ventago?
Ventago brings together businesses across a wide range of categories, including food and drink, beauty, health, professional services, automotive, home services, shopping, leisure and more.
Are all Ventago discounts the same?
No. Each Partner sets its own discount, special offer or member benefit. Always check the individual offer details and terms before using it.
Do I need to download an app?
No. You can access your Ventago account, membership card and available offers online using a compatible device.
Does Ventago provide the products or services advertised on the platform?
No. Products and services are provided directly by participating Partners. Ventago provides the membership platform and access to Partner offers.
How do I become a Ventago Partner?
Create a Partner account, add your business information and submit your offer. Once your profile and offer are approved and published, Ventago members can discover your business.
Does it cost anything to become a Ventago Partner?
There is no upfront fee to list your business as a standard Ventago Partner. Any additional or optional paid services will be clearly presented before you choose to use them.
What do I need to offer Ventago members?
Partners provide an exclusive discount, special offer or other benefit for eligible Ventago members. You decide what works for your business, subject to Ventago’s Partner terms and approval requirements.
Can I choose my own discount or offer?
Yes. You can decide the type and value of the offer you want to provide, together with any reasonable conditions that apply to it.
Can I set conditions on my offer?
Yes. You may specify applicable conditions such as eligible products or services, days or times of availability, minimum spend or exclusions. These conditions should be clearly stated in your offer.
Can I change my offer later?
Yes. Partners can update their offers, subject to the applicable Partner terms and any review or approval process required by Ventago.
How do I verify a Ventago member?
Ask the customer to present their valid Ventago card or use the verification method provided by Ventago before applying the advertised member benefit.
How will customers find my business?
Your business can appear in the Ventago directory and relevant searches, categories and locations, together with the offers you make available to members.
Does Ventago take payment from my customers?
No. Unless a particular Ventago service expressly states otherwise, transactions for your products or services take place directly between you and the customer.
Who is responsible for the products or services I provide?
As a Partner, you remain responsible for your business, products, services, pricing, customer service and compliance with applicable laws and regulations. Ventago provides the platform through which your business and member offers can be promoted.
Can I stop being a Ventago Partner?
Yes. You can request to end your participation in accordance with the applicable Partner Terms and Conditions.
How do I become a Ventago member?
Choose your preferred membership plan, create your account and complete the registration process. Once your membership is active, you can access your digital Ventago card and available member offers.
How do I get my Ventago card?
Your digital Ventago card becomes available through your account once your membership has been activated. Depending on your membership plan, a physical card may also be included or available separately.
Is the Ventago card digital or physical?
Ventago provides a digital membership card. A physical Ventago card may also be included with selected plans or available separately, depending on your membership option.
How do I use my Ventago card?
Check the Partner’s offer and its terms before making a purchase. Where required, present your valid Ventago card to the Partner before payment or follow the instructions provided with the offer.
How do Partners know that my membership is valid?
Partners may ask you to present your current Ventago card or use the verification method specified by Ventago. Your membership must be active when you claim an offer.
Where can I find current discounts and offers?
Sign in to Ventago and browse the Discounts section. You can search available offers by business, category, location or other available filters.
Can someone else use my Ventago card?
Your Ventago membership and card are intended for the registered member and should not be shared or transferred to another person unless your membership terms expressly allow it.
What happens if I lose my physical Ventago card?
If your physical card is lost, stolen or damaged, contact Ventago or use the available account options to request assistance or a replacement. Replacement charges may apply where stated.
What happens when my membership expires?
Once your membership ends, you will no longer be entitled to use your Ventago card to claim member discounts and benefits. If automatic renewal is enabled, your membership will renew in accordance with your selected plan and membership terms.
How much does Ventago membership cost?
Ventago offers different membership options. Current prices and the benefits included with each plan are displayed before you purchase, so you can choose the option that suits you.
What is included in my membership?
Your benefits depend on the membership plan you choose. The features, card options and access included with each plan are shown when you select your membership.
Does my membership renew automatically?
Where you select a membership with automatic renewal, it will renew at the end of the applicable billing period unless you cancel the renewal in accordance with the membership terms.
How do I stop automatic renewal?
You can turn off automatic renewal using the available account options or by following the cancellation procedure set out in the Ventago Terms and Conditions. Your membership will normally remain active until the end of the period already paid for.
Can I cancel my membership at any time?
You can stop future renewal in accordance with your membership terms. Cancelling renewal does not necessarily mean that the current paid membership period ends immediately or that a refund is due.
Can I change my membership plan?
Where plan changes are available, you can select another membership option through your account. The timing and price of any change will be shown before you confirm it.
Are membership fees refundable?
Refunds, cancellation rights and any applicable cooling-off period are governed by the Ventago Terms and Conditions and your statutory consumer rights. Please check the applicable terms for details.
What happens if my renewal payment fails?
If a renewal payment cannot be processed, we may ask you to update your payment details. Your membership may expire or be suspended if payment is not successfully completed.